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Understanding principles and practices relating to confidentiality

Understanding principles and practices relating to confidentiality. Overview Standard 3 covers the area of communication, both with the people you care for and their families, as well as your colleagues and other professionals. It looks at different types of communication as well as the related area of confidentiality.

When communication breaks down, problems always follow. If you are employed directly to support someone in their own home, how do you think this standard applies to you? The majority of people who work in care tend to do so because they find it rewarding and they want to make a difference.

Whether you have worked in care for a long time or only recently started it is important to take time to reflect on how you practice in your role. This can be done in supervision and also by taking time to step back from your daily tasks.

Show and Explain How and When to Seek Advice About Communication

One of the areas for reflection is how we communicate with others. We use communication to establish relationships with people whether personal or professional. Respecting and involving people who use services: People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.

Cooperating with other providers: People should receive safe and coordinated care when they move between different services. Importance of effective communication in the work setting Apart from communicating with people you support, part of your role is communicating with colleagues and other professionals who also work with that person.

For example, the person you support may need to see a doctor because of a health problem. How can you assist? Look at the following resources: SCIE Care Skillsbase has a number of activities where you can check your communication skills with your manager.

For example, Skills check 09: This is fundamental to their dignity. Communicate effectively and Skills check 10: Different Ways People Communicate Feelings.

SCIE has an e-learning resource on Particular Communication Needs which examines some of the barriers to communication. Check your understanding Think of the people you care for. Choose three of them and explain how you communicate with them. Think about how you communicate with other colleagues and professionals in relation to the person you support. In what way is it different? Research shows that one of the things that promotes dignity in care is good communication. Follow the link to find out more about Dignity factors Record what you have learned Use the Learning Record Form to write down what you have learned and any questions you might have.

Meeting the communication and language needs, wishes and preferences of individuals It is really important to recognise that people are individuals. The way you communicate with Mrs A will probably be different from the way you communicate with Mrs B.

Similarly, each of them will communicate with you in different ways. You need to know what is important for each of them, including very basic things such as what they want to be called or how they like their tea.

Every individual has different ways of communicating. Dignity in Care Guide has a number of ideas on how to create a multi-racial outlook and communicate this as well as ideas about communicating effectively in a care home. Select the activity that says communication skills on the Go to skill check 10: Check your understanding How easy is it for you to communicate with the people you support?

Understanding common induction

What are the problems? How do you think they can be solved? Think of one person you work with who has problems with communication. Make a list of the ways you and your colleagues communicate with one another.

How might you communicate with someone with dual sensory impairment? Record what you have learned Use the Learning Record Form to write down what you have learned and any questions you might have. Overcoming difficulties in promoting communication You need to know how to break down difficulties in communication. For example, it might say that because Mr C is deaf in his left ear, you need to stand so that you are facing his right-hand side.

Communication can be facilitated with some service users by the use of images and symbols. Some people may not have a sensory impairment for there to be difficulties in communication: Check your understanding On the left-hand side of the table, make a list of five things that can make communication difficult.

Then make a note of any solutions you can think of.